Return Policy
We want you to be happy with any product you buy from us. If for any reason you have a problem after you inspect your order. Please let us know as soon as possible.
By email: webmaster@owens-originals.com
By phone: (785)-325-2026
After you contact us, We will give you an RA#. Please write this number on the outside of the return box (no returns will be accepted without an RA#). You will be responsible only for return shipping. After we recieve the product back, we will inspect it to be sure it is in new, unused condition (items that are damaged, stained or show obvious signs of use will not be accepted for return or exchange). We will then be happy to exchange it, repaint it or refund your money for the price of the product.. No returns will be accepted if received more than two weeks after date of shipment.
*Note: We can not accept returns on any software product including digital backdrops. However, we will replace at no charge any software found to be defective for two weeks after date of purchase.
Note: Air shipping charges will not be refunded under any condition. We will be happy to ship anything you want using any available method but we cannot be held responsible if the shipper does not deliver. It is your choice to ship an item by air. If you choose to do so, please be aware that we must pay for this service up front and we are happy to do so but our control ends the moment the shipping company takes possession of the package. Any disputes about delivery (or non-delivery) must be taken up with the shipping firm involved.
Custom items: We can not accept returns on any custom items for obvious reasons. However, should your custom item arrive damaged or if you feel it is misprinted, we may replace it.
*(Please note: A 20% restocking fee will apply to all returned items.)
